Delivery Policy
Who You Are Buying From
Virtual Box Office acts as an agent for those who are promoting, presenting, hosting or otherwise providing the events for which you purchase tickets ("Presenter"). As such, except as specified in these terms and conditions, neither Virtual Box Office, its employees, contractors, or volunteers will not be held personally liable for any dispute over an event or a ticket purchase.
If you are using the Site to purchase a ticket for an event that is located in Australia, then you will be contracting with Virtual Box Office as agent for the Presenter (and the tickets will be sent from Australia), regardless of whether you are located in Australia or elsewhere.
Details of the Presenter for a particular event can be obtained from Virtual Box Office. Each ticket is issued subject to the terms and conditions of the Presenter and/or venue at which the relevant event is held ("Venue"). Full details are normally available on the event website or at the Venue box office.
Delivery of Tickets and Venue Pick Up
All tickets sold via Virtual Box Office are delivered as 'e-tickets', which are printable documents sent in PDF format via electronic mail. It is your responsibility to take a copy of this ticket to the event to redeem for admission or a physical ticket.
Virtual Box Office does not print or post tickets on behalf of Presenters.
Limitation of Liability
To the extent permitted by law, neither the Presenter nor Virtual Box Office shall have any liability to you. Neither the Presenter nor Virtual Box Office shall be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the event which have been arranged by you are at your own risk. The Presenter and Virtual Box Office accept no responsibility for any personal property.
Keeping tickets safe
Please ensure that upon receipt of your tickets that they are kept in a safe place, and we recommend you keep all emails relating to your ticket purchase.
For tickets purchased through the Site the following terms also apply:
Order Confirmation
Details of all successful and completed ticket purchase orders are sent to the purchaser (in the form of a confirmation page or email) with a confirmation number.
If you do not receive confirmation number after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with the Virtual Box Office whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Virtual Box Office will not be responsible for losses (monetary or otherwise) if you assumed that an order was not placed because you failed to receive confirmation.
Law and Jurisdiction
The provisions of this Purchase Policy are governed by the laws of Australia